Good afternoon AWS partners:

We wanted to make you aware that Con Edison is reducing voltage in parts of Brooklyn. Con Edison is asking some of its customers on the west side of Brooklyn to conserve energy while company crews repair equipment. Con Edison has reduced voltage 8 percent in the area to protect equipment and maintain service as crews make repairs.

The area is bounded on the north by Third Street and Fourth Street, by the Narrows and Gravesend Bay on the south, by Fort Hamilton Parkway and Fifth Avenue on the east and by Gowanus Bay and the Narrows on the west. The area includes 96,600 customers in the Carroll Gardens, Park Slope, Sunset Park, Bay Ridge, Dyker Heights, and Borough Park neighborhoods. The voltage reduction also affects the Windsor Terrace, Kensington, Borough Park, Flatbush, Dyker Heights and Bensonhurst neighborhoods.

Con Edison has asked customers in these areas not to use energy-intensive appliances such as washers, dryers, and microwaves until crews complete repairs. The company also asks customers to limit unnecessary use of air conditioning. If you have two air conditioners, use only one and set it to the highest comfortable temperature.

NYC Emergency Management recommends that AWS Partners reach out to any vulnerable clients that they serve in these neighborhoods and take whatever actions may be necessary for their well-being and to prepare for a possible power outage.

If a client is affected by an outage: Report it at or call 1-800-75-CONED (1-800-752-6633), or if you have a speech or hearing disability, report outages to 1-800-642-2308. 

Please ask your clients to consider the following:

To Prepare for an Outage

• Make sure to charge all medical and communications devices including cell phones.

• Contact your support network and alert them if you think you may need assistance in the event of an outage.

• Review your emergency plan and ensure you have an emergency Go Bag in case you have to leave your home. 

• For more information on building an emergency plan, please visit:

• New Yorkers are encouraged to sign up for Notify NYC, the City’s free emergency communications program. To sign up for Notify NYC, download the free mobile application, visit, call 311, or follow @NotifyNYC on Twitter.

During an Outage

• In the event of an outage, when using a generator be sure to follow the manufacturer's instructions, local building codes, and ensure that it's in a well-ventilated area.

• If you rely on oxygen, in the event that you do not have access to oxygen, call 911 for immediate assistance.

The equipment problems in these neighborhoods have no effect on the rest of the Con Edison system. Con Edison will provide updates to affected customers directly and through the media as the situation warrants. The company is in communication with NYC Emergency Management.

Please stay safe. Never go near or touch a fallen power line. If you see a downed wire, call 1-800-75-CONED immediately.


• Do not use generators indoors.

• Keep refrigerator and freezer doors closed to prevent food spoilage.

• If a client is having a life-threatening medical emergency and needs immediate assistance, please dial 911.

July 30, 2020