The Advance Warning System (AWS) disseminates information to people with disabilities and others with access and functional needs through their service providers. Please share the important information below with your clients and other agencies or individuals to empower them to make informed decisions.

Good morning AWS Partners,

While power has been restored for many New Yorkers, there are still people across the city who remain without power. We are asking you to check on family, friends and neighbors that may need help. Those New Yorkers that use medical equipment that rely on electric power or have medications that require refrigeration are at most risk right now. If you, someone in your household, family or friends have non-life-threatening health or medical needs and require assistance, call 311. If you are experiencing a life-threatening emergency, call 911 immediately. Thank you.

Power Outages

If a client is affected by an outage: Report it at or call 1-800-75-CONED (1-800-752-6633), or if you have a speech or hearing disability, report outages to 1-800-642-2308. For those in the Rockaways, report an outage to PSEG Long Island at or call 1-800-490-0075 (TTY: 631-755-6660).

· Do not use generators indoors; always follow the manufacturer’s instructions and ensure that it’s in a well-ventilated area.

· Please stay safe. Never go near or touch a fallen power line. If you see a downed wire, call 1-800-75-CONED immediately.

Stay Informed

· Before and during an emergency, the City will send emergency alerts and updates to New Yorkers through various channels including Notify NYC, the City’s free emergency notification system. Through Notify NYC, New Yorkers can receive phone calls, text messages, and/or emails alerts about traffic and transit disruptions and other emergencies. To sign up for Notify NYC, call 311, visit, or follow @NotifyNYC on Twitter.

The Advance Warning System (AWS) alerts organizations who work with people with disabilities and access and functional needs to various types of hazards and emergencies in New York City that may affect people's independence and daily lives. Participating organizations receive public preparedness and emergency information that they can relay to their clients and other similar agencies. If you work for an organization that serves people with disabilities or access and functional needs you can subscribe for AWS Alerts at the following link:

Please do no reply to this e-mail. This mailbox is not monitored. To make changes or receive assistance with your account, please login to the AWS website or contact us through the AWS website. If you think you or someone else may have an emergency, call 911 immediately.

August 09, 2020