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The Advance Warning System (AWS) disseminates information to people with disabilities and others with access and functional needs through their service providers. Please share the important information below with your clients and other agencies or individuals to empower them to make informed decisions.
For individuals who rely on electric-powered medical equipment at home (e.g., respirators, dialysis machines, apnea monitors), registration with the local utility provider is an important step so that they can be contacted in the event of an emergency. Please share the information here with any of your clients who rely upon life sustaining equipment.
Registration with the local utility provider is not the only important preparedness step, people who use electric-powered medical equipment should have an emergency plan. Consider the following:
- An alternate source of electric power, such as a battery back-up system
- If using a generator be sure to follow the manufacturer's instructions, local building codes, and ensure that it's in a well ventilated area
- Include variety of telephone options (land-line, cordless, cellular) if possible
Depending on the provider, other programs may be available if clients need extra time to pay their utility bill due to medical conditions.
If utilities are included in a client's rent, they are still eligible to register for this program directly with the utility company.
How to Register with Your Utility Provider
Con Edison (serving all of NYC except the Rockaways):
If you live in Con Edison's service territory, you may register by calling 1-800-752-6633 (TTY: 1-800-642-2308). For more information visit: http://www.coned.com/customercentral/specialservices.asp
PSEG-LI (serving the Rockaways):
If you live in PSEG-LI's service territory you may register by calling 1-800-490-0025 (TTY: 1-631-755-6660). For more information visit: https://www.psegliny.com/page.cfm/Home/CustomerService/Special
National Grid NYC (serving Brooklyn, Queens, Staten Island):
If you live in National Grid's NYC territory you may register by calling 718-403-4050.
For more information visit:
https://www1.nationalgridus.com/PaymentAssistance-NYM-RES
National Grid Long Island (serving the Rockaways):
If you live in National Grid's Long Island Gas service territory including the Rockaways you may register by calling 800-930-5003. For more information visit:
https://www1.nationalgridus.com/PaymentAssistance
Stay Informed
Sign up for Notify NYC:
Notify NYC, the City of New York's official source of information about emergency events and important City services, will alert New Yorkers if there is a power outage or power disruption in your area. Notify NYC messages are available through email, text messages, telephone, the Notify NYC website, RSS, Twitter, and, in many cases, American Sign Language videos on YouTube.
To register for Notify NYC, call 311 (Video Relay Service: 212-639-9675 or TTY: 212-504-4115), or visit http://www.nyc.gov/notifynyc.
NYCEM Human Services Unit:
Human Services ESF List email distribution list (sends to all listed below): humanservicesESFList@oem.nyc.gov
Christopher Pagnotta
Advance Warning/Community Outreach Specialist
Cell: 347-578-1485
cpagnotta@oem.nyc.gov
Johanna Conroy
Director of Human Services
Cell: 917-662-3295
jconroy@oem.nyc.gov
Jay Brandt
Deputy Director, Human Services
Cell: 646-596-3147
jbrandt@oem.nyc.gov
Marianne Jackson
Special Needs Liaison
Cell: 646-879-7232
mjackson@oem.nyc.gov
Eli Fresquez
Senior Human Services DAFN Planner
Cell: 347-386-0389
efresquez@oem.nyc.gov
Cynthia Barton
Disaster Housing Recovery Program Manager
Cell: 917-468-2768
cbarton@oem.nyc.gov
Jonas Ballreich
Human Services Emergency Preparedness Specialist
Cell: 347-374-1058
jballreich@oem.nyc.gov
Marnie Suss
Human Services Emergency Support Function Coordinator
Cell: 917-468-1728
msuss@oem.nyc.gov
Annette Santiago
Assistant Commissioner of Human Resources
Cell: 347-534-7028
asantiago@oem.nyc.gov
Sonia Ajwani
Human Services Emergency Support Function Coordinator
Cell: 646-628-7684
sajwani@oem.nyc.gov
Elizabeth Angeles
Human Services Emergency Support Function Coordinator
Cell: 646-628-7754
eangeles@oem.nyc.gov