VERIZON WIRELESS OUTAGE

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The Advance Warning System (AWS) disseminates information to people with disabilities and others with access and functional needs through their service providers. Please share the important information below with your clients and other agencies or individuals to empower them to make informed decisions.


Dear AWS partners,

NYCEM is aware of a current nationwide Verizon Wireless outage that may be affecting some users trying to call 911. Verizon is working to solve the issue. Please share the following information with your staff and clients:

If you have an emergency and cannot connect using your Verizon Wireless device, please call using a device from another carrier, a landline, or go to a police precinct or fire station to report the emergency. In the meantime, you can check the website or social media account of your cellphone carrier for updates. 

To find your nearest NYPD precinct, click here https://shorturl.at/3UJ5W  


The Advance Warning System (AWS) alerts organizations who work with people with disabilities and access and functional needs to various types of hazards and emergencies in New York City that may affect people's independence and daily lives. Participating organizations receive public preparedness and emergency information that they can relay to their clients and other similar agencies. If you work for an organization that serves people with disabilities or access and functional needs you can subscribe for AWS Alerts at the following link: https://www.advancewarningsystemnyc.org/aws

Please do no reply to this e-mail. This mailbox is not monitored. To make changes or receive assistance with your account, please login to the AWS website or contact us through the AWS website. If you think you or someone else may have an emergency, call 911 immediately.

January 14, 2026